# Move an item to the next state

The complaint request has been triaged and someone is starting on it. Drag
*Handle complaints in one place instead of three inboxes* from **Triage** into
**In Progress**: the board writes the same state change the work item form
would write, and everyone else sees it at their next refresh.

## Before you start

- A board over a saved flat query, showing today rather than an **As of**
  snapshot, which is read-only.
- Permission to edit the item. The board writes as the signed-in user and
  grants no extra access.

A filter may stay on. With cards hidden, a drop into another column lands by
the rule in [Order a column by priority](https://anykanban.com/docs/move-work/order-a-column-by-priority/): directly
above the visible card below the slot, after any hidden cards between, and a
drop into a column that shows no cards keeps the card's place in the order.

## Steps

1. In your project navigation open **Boards** and select **AnyKanban**, then open the
   board.
2. Leave **Filter by keyword** and the filter dropdowns as they are, or narrow
   the board to the cards you are working with.
3. Press and hold on the card *Handle complaints in one place instead of three
   inboxes* and start moving the pointer. The drag begins after about 4 px, so
   a click on the card's title still just opens the work item.
4. Move over the **In Progress** column. The card lifts out of Triage, a gap
   opens exactly where it will land, and the column you are over is outlined.
5. Release the card over that gap.

## What you should see

The card is in **In Progress** and its state row reads *In Progress*. Both
column counts change at once, before the server has answered, and the write
follows and confirms it. If it cannot be applied, the card and both counts go
back to what the server says, and a message names the reason.

On the demo board *In Progress* carries a WIP limit of 4 and already holds
four requests, so the counter now reads **5/4** in red. Nothing was blocked:
the limit is a signal, not a gate.

## Notes

Columns your process rules would reject **for you and for this item** are
dimmed while you drag and carry the tooltip *Transition restricted by process
rules*; the preview never enters one, and releasing the card on it cancels the
whole drag. A rule that merely requires a field is deliberately not treated as
a restriction: that column stays normal, the drop is attempted, and a
rejection snaps the card back with the server's own message, which you can then
satisfy on the work item form.

## Related

- [Put a column in priority order](https://anykanban.com/docs/move-work/order-a-column-by-priority/)
- [Move a card without dragging](https://anykanban.com/docs/move-work/move-without-dragging/)
- [Move a card with the keyboard alone](https://anykanban.com/docs/move-work/move-with-the-keyboard/)
- [A board for what the business asked for](https://anykanban.com/docs/guide-business-requests/)